Evelyn Erives

Evelyn Erives

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Southwest Offers Customers Frequent-Flyer Points Along With An Apology

Southwest Airlines Boeing 737 MAX 8

Photo: Getty Images

Southwest Airlines is trying to make travelers whose flights were canceled over the holidays feel a little better by giving them 25,000 frequent-flyer points.

The airline on Tuesday said it was making "solid progress" in efforts to return operations to normal after canceling nearly 16,000 flights due to bad weather and a meltdown of its crew scheduling system.

Southwest says the points are worth more than $300 in flights. Southwest included the offer in a letter from CEO Bob Jordan, who apologized again for the holiday meltdown.

"I know that no amount of apologies can undo your experience," Jordan wrote. He added the airline is acting "with great urgency" to process refunds, return lost bags and handle requests for reimbursement of costs incurred by stranded travelers."

Southwest said people booked on flights from Dec. 24 to Jan. 2 that were canceled or "significantly" delayed received 25,000 points. It has not disclosed how many passengers were booked on those flights. [Read More]

Were you a victim of the Southwest meltdown, and do the frequent flyer points given out make up for it?

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